Delivery Reports In Exchange 2010 SP1 Beta Outlook Web App…

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A nice feature built-in to the 2010 SP1 Beta OWA is the easiness to access the “Delivery Report” right from the email itself (without going into ECP). I know that some of you are a bit confused, as you have seen the reporting feature under “Options” (also called ECP). Let me explain with an example.

I am logged in using the account Chakka and I have sent an email to Hemang. In order to check whether the email has been delivered, go to “Sent Items”, right click the email and select “Open Delivery Report”.

Open Delivery Report Sent Items

It opens the report in a new window. In my case, the report says that the email was submitted and delivered successfully.

Sent email report

The same option is available on an incoming email as well. Select one of the email that you have received, right click and select “Open Delivery Report”. You can check whether there was any delay in the transport pipeline. It shows the date and time when the message was submitted by the sender and when it was delivered to you.

Report for received emails

Outlook 2010 running against Exchange 2010 SP1 Beta doesn’t give the same easiness in running delivery reports. Right clicking the email doesn’t bring any reporting option.

No report in outlook

In order to get a delivery report from Outlook 2010, open the email, select “File” and click on “Open Delivery Report” button.

Open email for reporting in outlook

It opens up an internet explorer window accessing the ECP for the user. End user will be prompted to login to the OWA session before the report is shown.

IE Report

End users have more visibility to what is happening with their emails now. Helpdesk can’t get away by saying that everything is fine when an email gets delayed for some reason!

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