Group Membership Approver Gets An Email To Approve Membership To A Distribution Group Without The Group Name In Exchange 2010 SP1…

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This issue has a funny side. Everything works as normal except the fact that it creates confusion to the group membership approver. The issue we have is that when a user joins a distribution group (using ECP) which requires “owner approval”, the approver receives an email asking for his/her authorization. Now the confusing bit is that the email doesn’t mention the name of the group which the user is trying to join.

How can the approver make a decision without knowing the group name? It becomes a problem when the same approver is managing a number of groups! This only happens in Exchange 2010 SP1. RTM works without any issues.

Let me explain the issue. I have created a group named “Moderated Group”. I am managing the group.

Moderated Group1

And the group is configured for “Owner Approval”.

Moderated Group2

A user (Chakka) logs into ECP & tries to join this group. A warning pops up saying that the request to join the group has been submitted to the group owners (me in this case).

Join Group

I login to my mailbox and sure enough, I have an email asking for approval. It has a proper subject “Request to join distribution group” and it shows the user who is trying to join (Chakka in my case).

Approval Email1

I open up the email, but the name of the group is not listed. I have the buttons to approve or reject the request. Exchange Product Team has done some work in this area, as the body of the email has been changed to “Please respond” in SP1.

Approval Email2

I approve the request in this case and the sent email shows the the “approved” email, again with no group info.

Approved Email

The user now received an email with the group owner’s decision and to my surprise, that email list the name of the group which the user wanted to join. It would have made some sense if it happened the other way around!

Cofirmation Email

In Exchange 2010 RTM, this works properly as the approver gets an email with the name of the group which the user wants to join.

Approval Email in 2010 RTM

So Microsoft, is this a bug? Any patch to be released soon? Anyone else having the same issue?

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About the author: UC Architect, Blogger, Husband & Dad. I have been in IT for the last 12 years, with Exchange Server becoming the prime area in the last few years. I am active on Experts Exchange & TechNet forums and I am a technical author for SearchExchange.

5 comments… add one

  1. This is a confirmed bug. When they'll fix it? *shrugs*

  2. Thanks Elan. Hopefully they will sort it out soon.

  3. Hello guys,

    do you have any solution for that?



  4. Anonymous

    I'm encountering the same issue myself. Doesn't appear to be fixed in SP1 RU2, we'll see about RU3. I have an open incident with Microsoft right now awaiting a response.

  5. Anonymous

    Anyone here back from Microsoft on when this will be fixed? Rollup perhaps? Really difficult to tell what you are approving access to.

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