Setup Wizard For Update Rollup Ended Prematurely…

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I came across this error at a customer site while installing the latest update rollup for Exchange Server 2010. Though I have seen this error before, I forgot to share it and hence posting it now.

“Setup Wizard for Update Rollup 4 for Exchange Server 2010 (KB982639) ended prematurely because of an error. Your system has not been modified. To install this program at a later time, please run the installation again.”

Update Rollup 4 Error

Looking at the “installed updates” indicates that the update rollup 4 has been installed properly.

Update rollup view

Being curious, I checked the version in the properties of Exsetup.exe in the Bin folder. It shows the file version as 14.0.702.0, whereas a successful installation of update rollup 4 shows 14.0.702.1.

File version

It looks like the setup has gone someway, making changes before giving up, showing the error message above.

The problem is that the server had “User Access Control” turned on, which is recommended. One way of installing the update successfully is to turn off UAC for the period of installation. I would recommend to keep the UAC turned on. So, how can we successfully install the update without the error message above? Right clicking the file with “shift” key pressed doesn’t bring an option to “Run as administrator”.

The solution is to open a command prompt with “Run as administrator” option and run the update rollup file, which will give the setup the necessary permission to install the update rollup successfully.

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About the author: UC Architect, Blogger, Husband & Dad. I have been in IT for the last 12 years, with Exchange Server becoming the prime area in the last few years. I am active on Experts Exchange & TechNet forums and I am a technical author for SearchExchange.

22 comments… add one

  1. manfri

    You are the man who saved my day…
    thank you very much!!

  2. Thanks Manfri.

  3. Robert Quimbey

    I found opening the logfile it created in the c:exchangesetuplogs helpful. It timed out stopping services. Exchange search had an error in the applog. I had to kill it (it auto restarts) stop the service, then reinstall the rollup. All is fine.
    Robert Quimbey

  4. Thanks Robert.

  5. You definitely are the man this was pissing me off!

  6. Thanks Demo.

  7. Anonymous


  8. Thanks.

  9. Anonymous

    Helpful, Thanks

  10. Anonymous

    All i did in my case was to right click on the update file and click on unblock to allow me access to the installation.

  11. Anonymous

    I tried to use Unblock on Rollup 3-v3 but that wasn't enough.

    Thanks for the tip on Administrator CMD to launch the update.

  12. No problem

  13. Delmiro

    thank you!

    1. Rajith Enchiparambil

      Glad to help Delmiro.

  14. Ok. Thanks. Every time I see an msp file I thing: I should open CDM as admin, but…

    1. Rajith Enchiparambil

      Yes, open cmd as admin, always!

  15. Domomi


    1. Rajith Enchiparambil

      Thanks Domomi

  16. Benoit Dupuis

    Thank you !

    I found your post on google and in 5 minutes my instalaltion was starting.

    1. Thanks Benoit.

  17. Hopson Arceneaux

    I realize this is an old post but I just ran into the problem myself and this got me through the issue. Can’t thank you enough Rajith.

    1. Rajith Jose Enchiparambil

      Glad it helped you Hopson.

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