Turn On Email “Read Status” Tracking For Your Organization In Exchange 2010…

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All of us are familiar with turning on “read receipt” and “delivery receipt” while composing an important message to make sure that the message has been delivered & read by the recipients.

Outlook read receipt

Though this option was useful to some extend in knowing whether the email was read, recipients could always deny sending “read receipt” to the sender.

With Exchange 2010, you can turn on this feature globally, which means that all emails flowing in your organization can be checked for it’s “read status”. The good thing is that the sender can do it him/herself. Let me explain the feature in action.

By default, the feature is disabled. This is the case in both Exchange 2010 & SP1. To check the current configuration, run Get-OrganizationConfig | fl read*

To turn on the feature, run Set-OrganizationConfig –ReadTrackingEnabled $true

Enable read tracking

Now that the feature is turned on, let me send an email from my account (Rajith) to a test account that I have created (Raj Test). To check the status of the message, right click the message from the Sent Items & click “Open Delivery Report” (in OWA).

Open delivery report

To do the same in Outlook 2010, open the email, go to File –> Open Delivery Report.

Delivery report in Outlook 2010

My delivery report to the test user shows that the email was submitted & delivered, but not read yet.

Read tracking in Exchange 2010

Once the email gets read, the delivery report reflects the same.

Read tracking in Exchange 2010 - read message

This stops the normal excuse we hear when we don’t get a timely response for a sent email – “I haven’t seen your email”…

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15 thoughts on “Turn On Email “Read Status” Tracking For Your Organization In Exchange 2010…

  1. Sergio

    Currently when I select Open Delivery Report In the outlook 2010,I get redirected to the exchangeserver.***.lan/ecp/personalsettings in the internet explorer.
    Is there a way to set up this report to open right in the outlook.


  2. Joop

    thank you for this information,

    It works like a charm for mail between two users.

    But somehow it doesn’t work for us when the mail is sent to multiple user at the same time.

    Any ideas on that?

        1. Rajith Jose Enchiparambil

          Hi Sunil,

          Are you sending to someone outside your org and trying for a read receipt? It only works within the same org.

              1. sunil

                ok sir, internaly its work
                thanks for your extreme support.
                sir i am facing another problem like global address book not update automaticaly or manualy on clients


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